Policies

Heart 2 Heart Life Skills & Coaching provides coaching and personal-development services. Coaching is a partnership focused on goals, skills, strategies and accountability.

Coaching is not psychotherapy, counseling or mental-health treatment. Heart 2 Heart does not diagnose, assess or treat any medical or mental-health condition, including ADHD, depression, anxiety or trauma, and does not provide crisis intervention.

Although Dana Glasser holds clinical credentials, when you work with her through Heart 2 Heart she is functioning as your coach, not your therapist. If it becomes clear that you would benefit from clinical care, Dana will let you know and encourage you to seek an appropriate licensed provider.

The specific scope of our work together is described in the coaching agreement you’ll sign before your first paid session.

Heart 2 Heart does not provide emergency or crisis services, and messages may not be read right away.

If you are in immediate danger, call 911 or go to your nearest emergency room. In the U.S., you can call or text 988 at any time to reach the Suicide & Crisis Lifeline.

What you share in coaching is kept private and is not shared without your written permission, except where disclosure is required by law or needed to protect someone’s safety.

Coaching records are kept separately from any other business and are not health records. Because coaching is not a healthcare service, it is not covered by the same privacy laws as therapy, but your privacy is taken seriously.

Life happens. If you need to reschedule or cancel, please give at least 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice, or missed without notice, may be charged the full session fee.

Coaching is private pay and is not billed to insurance. Payment is due at the time of booking or as described in your coaching agreement.

Coaching fees are generally not reimbursable through health insurance, HSA or FSA accounts. Please check with your plan if you have questions.